FAQ My Account

How does the pricing model work?

Our price plans are based on the Podio organizations, not on individual Podio users. If the admin manager has purchased a subscription for his organization, all the users that are admin in at least one workspace, can use the extension for that organization. With one Podio account you can activate one or multiple organizations.

How can I activate my organization?

If you are the 1st person of your organization to trial an extension, you will become the admin for that organization. The admin can activate the organization by choosing a price plan via My Account > Subscriptions > Activate.

How can I change the admin rights?

Go to the overview page of the extension, go to Admin Rights and click on Change Admin. If you are not the admin of the organization, you have to request the admin to activate the organization or to forward his admin rights to you.

Where can I find my invoice?

The invoices only appear on the account page of the admin. Go to the overview page of the extension, then go to Admin Rights. The admin can find the invoices on the following link: 

What happens if I exceed the limits of the Turbo plan?

The service will keep running as normal, but we will offer you a fair & custom price plan that suits your needs.

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